Frequently Asked Questions
Do you offer international shipping?
Unfortunately, our current operations are limited to the United States. Please sign up for our newsletter for updates on when we begin shipping internationally!
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Please visit our Shipping & Returns page for detailed information on how to initiate a return.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. If you still need help, please email us at help@tropicoastcosmetics.com.
Are your products safe for sensitive skin?
Our products are formulated with high-quality ingredients and are designed to be gentle on the skin. However, if you have sensitive skin or allergies, we recommend reviewing the ingredient list and performing a patch test before using any new product.
Do you offer samples or testers?
While we do not currently offer samples or testers, we frequently run promotions and offer free gifts with purchase. Be sure to sign up for our newsletter to stay informed about our latest offers and new product launches.
How do I apply a promo code to my order?
During the checkout process, there will be a field where you can enter your promo code. Once you have entered the code, click "Apply" to update your order total.
How do I store my cosmetics properly?
To ensure the longevity and quality of your cosmetics, store them in a cool, dry place away from direct sunlight and extreme temperatures.
How long do your cosmetics last after opening?
The shelf life of cosmetics varies by product type. Generally, our lip glosses are rated to last at least one year without defects. However, many factors can affect that. To ensure the best longevity, store your cosmetics in a cool, dry place away from direct sunlight and extreme temperatures, and ensure the cap is on snug when not in use.
Can I place an order by phone or email?
Currently, we only accept orders through our secure online store.
How do I sign up for your newsletter?
Click here to sign up! Subscribers receive updates on new product launches, promotions, and exclusive offers.
How can I get in touch with customer support?
You can contact our customer support team by emailing us at help@tropicoastcosmetics.com.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer support team as soon as possible. We cannot guarantee changes or cancellations, but we will do our best to accommodate your request.
Do you offer gift cards or e-gift cards?
Not yet! Subscribe to our newsletter to be notified when we release e-gift cards for your charitable needs.
Are your products cruelty-free?
Yes, all of our products are cruelty-free! We do not test on animals, and we only work with suppliers who share our commitment to cruelty-free practices.
Are your products vegan?
Our products are certified vegan! All of our cosmetics are produced from all-natural ingredients, so you can rest assured you're only getting the highest quality on your skin.
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